Navigo pass refunds: compensation campaign launched on Tuesday

Île-de-France Mobilités is resuming its compensation campaign, which is provided for when the punctuality of a transport route is less than 80% for at least three months, impacting daily users. These users can benefit from a refund of up to one month's Navigo pass. For 2024, five RER B and C lines are concerned, as well as the T12 tramway. How can you benefit if you are concerned?

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This campaign, launched on March 18, 2025, concerns you if you are a resident of Ile-de-France, a Navigo subscriber (Annual, Senior, imagine R, Month, Solidarity) and regularly use the routes below. You must live or work in one of the zones concerned, and be able to justify this at the time of your request. Simply log on to your account and access the online platform, to claim up to 88.80 euros, the current price of the monthly pass.

Axes and lines concerned

• RER B: Aulnay - Mitry-Claye
• RER B: Aulnay - Aéroport Charles de Gaulle 2
• RER B: Saint-Rémy-lès-Chevreuse axis
• RER C: Dourdan-la-Forêt - La-Norville
• RER C: Saint-Martin-d'Etampes - Marolles-en-Hurepoix
• T12: Evry-Courcouronnes - Massy-Palaiseau

Transport in Paris and the Île-de-France region: fares and new features, what's changing in 2025
From January 1ᵉʳ 2025, public transport in the Île-de-France region will be evolving, with new fares and major changes to the network. Between fare simplification, line extensions and major projects like the Grand Paris Express, let's discover together what's in store for us in 2025. [Read more]